ITIL® V4 Overview
Made up of more than 2,000 ITIL stakeholders worldwide the Axelos and the ITIL Development Group started working on an update of ITIL V3 in late 2017. The work was continued throughout the year 2018, and later on, Axelos had announced the upcoming changes to the ITIL certifications known as ITIL 4. ITIL 4 provides some sweeping changes to the ITIL certification process to incorporate with the growing complexity of modern world Information Technology. ITIL 4 has also changed some of its certification program terms and titles to align with the new ITIL 4 program structure.
You will find some similar terms as well as some new terms which have been incorporated into the ITIL 4 certification scheme. Although the level of certification remains similar to ITIL Foundation certification is the lowest and the ITIL Master being the highest level of ITIL certification. But now you can reach the masters level and can Get Certified in ITIL® V4 through two different paths as now you can choose the certification that best suits your interests and goals.
About ITIL® V4
The modern version of the world’s most famous ITSM framework is ITIL® V4. The update was made possible with the help of a contribution by above 150 industry experts, contributors, and writers along with a new ITIL Development Group which consists of more than 2000 members who represent some of the largest organizations on a global scale.
Purpose & Focus of ITIL V4
The ITIL framework not only provides high quality and service but also enhances the customer experience all these qualities are embraced by all types of businesses, irrespective of the sector. The framework provides guidance to address the management challenges and also guides how to overcome them effectively. All the organizations or individuals can imply their developed concepts to real-world business or enterprise challenges and ensure quick and effective solutions. ITIL V4 also assists in governing as well as managing every possible IT-enabled service.
ITIL® V4 focuses majorly on integrating the ITIL guidance with best practices from the world of Agile, DevOps, and Lean. It works to provide comprehensive guidance to the organizations so that they can manage the Information Technology in the modern service economy.
It also supports individuals and organizations in helming the Fourth Industrial Revolution. The Publications and the modules associated with ITIL Strategist, ITIL Specialist, and ITIL Leader will be released in the second half of 2019.
ITIL® 4 offers bigger and better opportunities to the organizations today. They can now easily implement ITIL® 4 techniques which help in improving the efficiency by facilitating communications and streamlining processes between team members and stakeholders. It assures the maximum utilization of resources for project improvement. Therefore organizations are always actively looking for ITIL® qualified professionals who in turn has increased the earning potential of such individuals by 17%, the percentage has been reported by Indeed.com.
Hence it offers the professionals and the organizations ample reason to get certified in ITIL® V4.
ITIL® V4 and its Certification
You must be thinking that how can you get certified in ITIL® V4. Read on to know the certification process stated below:
ITIL® V4 has changed some of its certifications for becoming an ITIL master. Two designations have been streamlined with certain modules that provide clear paths for practitioners which help them to continue their ITIL journey. New paths have been defined by AXELOS for up-gradation of your ITIL® V3 certifications to corresponding ITIL® V4 certificates.
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The following are the certification levels in ITIL V4:
- ITIL Foundation
- ITIL Specialist modules (3)
- ITIL Strategist
- ITIL Leader
- ITIL Master
The new ITIL 4 certification scheme is formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) and this is one of its main characteristics.
You need to complete the following modules if you want to become an ITIL Managing Professional (ITIL MP) ITIL 4 Foundation
- ITIL Specialist: Create, Deliver & Support
- ITIL Specialist: Drive Stakeholder Value
- ITIL Specialist: High-Velocity IT
- ITIL Strategist: Direct, Plan & Improve
And if you want to become an ITIL Strategic Leader (ITIL SL), then also it is compulsory to complete the following modules:
- ITIL 4 Foundation
- ITIL Strategist: Direct, Plan & Improve
- ITIL Leader: Digital & IT Strategy
Therefore if you want to be eligible to become an ITIL Master, you should have both the designation of ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
To meet the ever-increasing demand and competition ITIL gets updated regularly. This is why its latest version called the ITIL V4 was launched. The framework of ITIL V4 has been upgraded to guide business companies in addressing new service management challenges. Therefore it has become essential for the professionals to get certified in ITIL® V4. As ITIL® V4 also assists the organizations in efficiently utilizing modern technology to its highest ability. Flexibility, integration and coordinated systems have been given prime importance while designing this version.
The professionals who want to learn and understand the fundamental concepts of ITIL framework have to undergo ITIL® certification as it is one of the primary requirements which enhance the quality of IT Service Management. It has been found that certified ITIL professionals can earn 40 percent more than their non-certified peers. This ITIL foundation certification offers a professional the following prospects:
- IT executives
- IT architects
- Business operation managers
- IT audit managers
- IT planners and consultants
- Database administrators
- ITSM trainers
- Service delivery professionals
- Quality analysts
- Application management and development teams
- IT managers and support managers
ITIL® 4 Foundation is the entry-level ITIL certification available for IT professionals which is also the most acknowledged one. Its new training framework introduces learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
KnowledgeHut also provides ITIL® V4 Foundation Certification Training
So you can now get certified in ITIL® V4 through KnowledgeHut’s training and course which consist of the following components:
- Provides you the path to becoming ITIL® MP & ITIL® SL
- Offers you 16 hours of Instructor-led training
- Assists you with 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
- Enables you with 180 days free e-learning on ITIL® V3 Foundation
- The institute is an ATO of Peoplecert and a Certified Partner of Axelos
- Course fee includes Foundation exam fee (Does not apply for LVC)
- Provides you with 2 sample papers to practice for the certification exam
Ultimate Soundflower Alternatives for Windows and Mac
Soundflower is a type of system extension which involves the extension for your channel audio from one application to another one. It doesn’t require any type of extra support for sending and receiving the audio. Generally, people are more attracted to open source projects as they don’t have to do any payment for this. You will experience a good quality of audio from open sources but for getting this exciting facility you have to download it from a trustable source.
After doing many searches we have found that the soundflower doesn’t support in windows or Mac. So, the windows or Mac need some alternatives for supporting Soundflower.
Soundflower Alternatives for Windows or Mac
As we have told you above that soundflower doesn’t work in Windows or Mac it needs alternatives. So, for your convenience we have shortlisted some selective alternatives which are as follows:
Aiseesoft Screen Recorder:
Screen recording can be the best alternative of soundflower for recording the music or sound files on a computer or PC. You can easily capture your sound files from any portable devices or the hard drives. It will also record online audio from some apps like YouTube, apple music, etc. This screen recorder is controlled with the help of hotkeys and also take some snapshots while recording the audio files from your computer or PC.
- It can be easily controlled.
- You can also capture audios from portable devices.
- It will also capture online audio files.
- After recording the screen it will take so much space of your computer or PC.
Also Check: 5 Best FirstOneTV Alternatives You Must Try
Voicemeeter banana can easily work with 5 audio sources in which 3 are physical channels and 2 are the virtual channels. You can also record audio from your DVD player, USB mic, video games, iTunes, etc. This will use the multi-channel EQ to drive Stereo P.A. Systems. The outputs are exported in WAV, AIFF, and other popular audio formats.
- This will provide you with a wide range of options.
- You don’t have to do any payment for downloading this app.
- It can easily work with 5 audio sources.
- You will have to suffer from some difficulties as it is complicated and so need more time for operating it.
Firstly you have to change your iOS device to an audio recorder. If you want to pass some live audio it needs a music app. You have to create your music by giving it some special effects, record, and layer performances. You have to do some adjustments to the level and balance for every audio format for getting the experience of perfect sound. This alternative can be operated with a large number of apps.
- This app can be easily downloaded from your app store.
- You can easily operate this alternative.
- You have to do payment before downloading it.
iShowU Audio Capture:
You will get two versions of this app. The first version of this app is an instant version which is $24 and the second version of this app is the studio version which is $79. You will get the facility of the compressor, audio processor, and audio equalizer which can be easily adjusted manually. This app supports the multi-channel, with the help of which you can record many popular devices. You can also extract the audio from videos.
- The quality of output is good.
- It will support the plentiful of the output formats.
- This will provide you facility of a multi-channel.
- This can be expensive for some people.
The total recorder gives you the facility of combining the audio and video from different external sources. This app converts an audio file into a video file and vice versa. The multimedia files are split into clips and easily save in different files separately. You can also repair the mp3 files with the help of advanced technology.
- It will be supported with a variety of add-ons.
- This will fulfill your different needs by offering several versions to users.
- Easily conversion of audio or video files.
- You have to pay for getting this app which involves the standard version of it.
Sound siphon will record all the audio sources which come under the Mac and perfectly combine them. You have to record the sound from a particular app. The volume can be easily adjusted to each app. All the audios can be frequently sent from one app to another.
- You can easily use this app.
- It can record all the audio sources and combine them with perfection.
- The developer of this app releases the update quickly.
- For a few features, it requires more apps.
Dante via enhancing the audio with the help of USB or FireWire device having the facility of internet connection. It will capture the audios from different apps. This will follow only the drag-and-drop command. This will give good settings for security to control the distribution of apps. It will always monitor the audio devices and channels from any place of your system.
- This alternative is available in so many versions.
- The audio is a capture from different apps.
- It will follow the drag-and-drop command.
- It cannot be affordable for everyone.
Audio hijack will record audio from your microphone. You will have to set the parameters separately for each audio source. For starting the recording from this app before that, you have to set a timer.
- This alternative can be used in different ways.
- The parameters need to be set separately.
- The audio will be recorded from the microphone.
- This can be used only with the latest models of Mac computers.
We have provided you with the best alternative for Windows or Mac with its features, pros, and cons. Now, you are free for recording your audio by choosing a soundflower according to your choice. Every app has its specialty so choose anyone among them as the given information is enough for knowing all the apps so please read it and then select the desired one. I hope this article will be helpful for you
How to Use Chatbot with CRM to Increase Your Profitability?
Many CRM systems are integrated with a live chat feature to enable better communication with your customers. But that is the basic scope of the tool while the possibilities are endless.
You can use your Opensource AI Chatbot with CRM Integration to increase your revenue, generate new leads and establish a superior level of customer service.
The power of CRM lies in the amount of customer information it can manage, paired with a live tool, you can always get to know everything about a customer instantly. You can offer context-driven assistance and make the customer feel wanted.
Open source Chatbot can be integrated with any CRM solutions. You can even use open source free solutions- like SuiteCRM chat integration with the Live-helper chat tool & Live Chat CRM Profitability
Now let’s find out how you can use the Open Source Chatbot to generate leads and increase Relationship and Profitability with clients.
The visitor to Customer:
You can successfully convert the visitors to your website to customers by using proactive Chatbot. For example, if someone has spent more than 5 minutes on a specific webpage, you send a pop-up chat saying, “Are you looking for something we can help with?”
Forrester survey reveals that 77% of customers want companies to value their time. You can jump right in and help out the visitor with better chances of conversion.
55% of American online shoppers are likely to cancel their purchase if they cannot get a quick answer to a query. You can use the Open Source Chatbot feature to catch the customer on the checkout page and answer all his questions. The chat window is also perfect for sharing files like brochures, manuals and so on. Solving the customer’s query in less time with CRM information, which will improve the chances of conversion and a successful purchase.
The Open Source Chatbot tool can be made to work for you to generate and capture new leads. Using a pre-chat form to collect customer information is a good way to start. As in the Chatbot tool, all information will be stored in a centralized database ready to be accessed instantly.
Fynsis deliver hands-on training with lab sessions to ensure attendees complete understand and retain how to use SuiteCRM with real business scenarios. Open Source SuiteCRM Training material is consistently revised with every new release to make sure we deliver up-to-date SuiteCRM content. Participants retain more when they are practically involved in learning.
Hence, you can also engage a returning visitor or qualified lead; the moment they visit your website with Chatbot. Their details are stored in the CRM and you can start context-driven conversions based on their customer journey.
Engage from Anywhere:
Another plus point of the Open Source Chatbot is that you can even engage your customers using other devices. Be it a smartphone or tablet, you can use the Chatbot tool if the CRM solution is compatible, take a Free SuiteCRM Demo to understand the benefits, features, and functionalities of this CRM.
So distance doesn’t matter and you don’t need to be at your desk. You can communicate with your customers and leads from anywhere and keep up the productivity.
Apart from boosting sales and revenue, Open source Chatbot will improve customer engagement significantly. Better engagement means better service which leads to customer loyalty. And customer loyalty automatically means return customers who are willing to spend more than last time!
So Open Source Chatbot is a must if you want to grow your business and profits.
How to Buy Now and Pay Later On Flipkart
Flipkart has made shopping easier for you with its micro financing option, Flipkart pay later. If you have been a frequent Flipkart user, you must check out the Flipkart pay later option.
With this very user-centric option, you can buy products on credit for a month. You can transact multiple times, and a consolidated payment can be made at the beginning of the subsequent month. Depending on your eligibility, you can get a credit line of 5-10k every month. There are various benefits to using Flipkart pay later option.
Flipkart assured products
Easy repayment for the entire month in a single deal
Hassle-free buying at a single click
Seamless checkout process
Try and buy
Easy repayment by credit cards, debit cards or net banking
No maintenance charges for this facility
Looking at the number of benefits that this option comes with, you should definitely give it a try. Here is a look at how this exactly works:
Once you visit the website, you will be able to view this option on the Homepage if you are eligible for the same. This option is available to select customers. The Eligibility option can be seen under the ‘My Account’ section of the website or on your app.
2. Once you click on the ‘Know More’ tab, you can check your credit limit for the month.
3. Check out the terms and conditions, and the process given on the website for your reference. Go through the frequently asked questions as well to make sure that you have all the facts right.
4. You can then check out which products are eligible for the pay later option. You will see ‘Eligible for Flipkart Pay Later’ written at the bottom of the product. The products that are eligible for the pay later option are all Flipkart-assured. Add the relevant products to your shopping cart.
5. Once the product is added to the cart, checkout and continue to the payment page. Here from amongst the listed payment methods choose ‘Flipkart Pay Later’ as your option.
6. This option enables you to complete the transaction in a single click, and your order gets placed instantly. You will then receive the details of the order.
7. You can track your purchases as well as usage of the Flipkart pay later account. The payment for your multiple purchases during the month is to be done before the due date. The amount due date is the 10th of the following month.
8. Your statement is sent to you on the 1st of every month. This will include all the transaction details of all your purchases for the previous month.
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Repayment is a seamless and straightforward process. Your payments can be cleared off by several payment modes such as credit card, debit card, or net banking. You receive the monthly statement on your registered email address. A reminder SMS is sent out as well. The Flipkart app users also receive a notification for the same.
Although the option is interest-free for you, you can be penalized for delayed payments. The payments are to be made before the 10th of the subsequent month. In case of delays beyond this due date, there is a particular penalty charge levied on the outstanding amount. You can find the details of the late payment penalties in the FAQs section on the app or website.
Here are the penalty slabs for your reference.
The outstanding amount of up to Rs 2,000: Rs 100-/
Outstanding between Rs. 2,001-4,001: Rs. 200/-
Rs. 4,001 and above: Rs. 400-/
Any delays beyond can lead to a suspension of your account.
Flipkart Pay Later is an absolutely user-focused initiative by Flipkart. By providing a small level of credit, this form of micro-finance can make your online shopping convenient and hassle-free for you. Most of the online shops extend services that make your shopping experience more affordable. These include options such as Debit Card or No cost EMI, Buyback Guarantee, etc. But the Flipkart Pay Later option makes your online shopping experience easier, hassle-free, and extremely convenient for you.
If you have been a loyal Flipkart customer, you will definitely be able to enjoy the perks of this service. This makes shopping as easy as merely selecting and dropping your product in your cart and confirming your order at the click of a button to finalize it.
So if you shop more than once every month on Flipkart, there is absolutely no need for you to get into long transaction processes. No need for OTPs and payments when Flipkart has made it so simple and easy for you!
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