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Improve your Business with Better Customer Success

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Improve your Business with Better Customer Success

The reason why customers want to buy your goods or services is that they think those goods or services can help solve their problems. If those problems aren’t solved, customers may choose to shop around for something that gives them better value for their money. Therefore, it is important that you are always looking for ways to help private or corporate clients meet their needs.

Improve your Business with Better Customer Success

Acquire Data About Your Customers

A customer success team can do a better job of servicing its clients by obtaining as much information about them as possible. In many cases, the process of gathering data about a customer starts before he or she is targeted with an online ad or cold called by a sales professional. Ideally, your business will create a customer persona that helps you determine who that person is and what his or her key needs are.

Also Read: Small Capital Business Ideas That Can Be Open In Fairfield

Learn How to Anticipate Problems

It is also a good idea to have a chat online, by phone or over coffee to learn more about what a customer wants and needs. This allows you to offer goods or services that can help solve a person’s problems or best fit his or her budget. Ultimately, gathering as much data about a client as possible makes it possible to be proactive as opposed to reactive in helping that client be successful.

The goal of a customer success team is to be proactive as opposed to reactive. While your customer service and support staff can help to resolve issues and salvage relationships, the goal is to rely on them only as a last resort. By avoiding problems before they occur, your customers are more likely to be happy and eager to associate with your brand.

There are several steps that you can take to anticipate and avoid potential issues that could impact a client’s success. Let’s say that you know about a potential bug with your sales platform that increases the possibility that online credit card transactions could be declined.

In such a scenario, it can be a good idea to let the client know about that issue, what is being done to fix it and how your company can help until it is fixed. While a customer may not be happy about the inconvenience, knowing that their partner is there to help makes a big difference.

Use Computer Software to Manage Relationships

You can use computer software to help manage relationships and be more proactive in meeting everyone’s needs. A software program can help with tasks such as sending out the phone or email messages asking if a customer has any questions, concerns or feedback about a product or service.

These messages can also remind customers to schedule routine maintenance or prompt them to offer any feedback that they may have. Keeping in touch with your patrons can make it easier to learn about issues before they directly impact them. Furthermore, regular contact makes customers feel like more than an account number.

It is critical that your company does whatever it can to help its customers be successful in meeting their goals. Whether they want to save money, save time or increase their brand reach, being a proactive partner can help to grow your brand both today and into the future.

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Business

6 Things To Know About Making Popcorn to Start Popcorn Business

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The smell of freshly melted butter almost always equates to popcorn. Whether you are about to enter the cinema to watch the latest flick or chilling at home and doing a Friends rerun, the popcorn is a must-have. Popcorn has been a staple during hangout session with friends, movie marathon alone at home and during movie dates with loved ones. It has that comforting yet enticing smell that will instantly make your stomach grumble and make your arms reach for that big bowl of salty goodness.  Would you believe it is America’s favorite snack? And it’s also no surprise that Americans eat more popcorn than any other countries.

Let’s look back at popcorn’s journey before it became America’s most loved. Popcorn at first was used for decorations such as necklace and head ornament. However, it became more popular when Charles Cretors’ (let’s say our mighty thanks to this man) invented the popcorn maker. And the rest, as they say, is history.

Popcorn making or cooking is easy, but there are still some ways that we do it wrong. So here are 6 things to know when making the salty goodness that is popcorn. 

Also read: Know How to Start a Food Cart Business: Ultimate Guide

  1. Flavacol, the not-so-secret ingredient.

If you are wondering how come popcorn at the movies tastes and looks better with that right amount of yellow color, that my friend is what we call Flavacol. This gives our popped kernel the shade of yellow that looks so good, you want to eat ‘em all even if the movie hasn’t started yet. Aside from the color, it also allows the salt to stick to the popped kernels better, giving you a more flavorful experience.

  1. The more the oil, the crunchier.

We want popcorn but not the calories, right? So we try to cook popcorn with less oil. However, this will not give you the popcorn you are dreaming of. The more oil you put into the cooking bowl, the crunchier it will be. So give yourself a break and indulge once in a while, popcorn cooked in more oil will give you more joy.

  1. Give it a shake.

No matter what pot you are using, if you don’t shake it while cooking, then you will not get good popcorn. At least once every minute, you stir your pot and allow all the kernels to pop and get exposed to the oil and heated pot. 

  1. Don’t pre-salt.

Pre-salting even when cooking meat, toughens it. So skip the salting while cooking as salt toughens the kernels. It would be best if you salt your popcorn once they already popped.

Must Read: Improve your Business with Better Customer Success

  1. Too fast, too furious on popcorn is not good.

Don’t rush your kernels. The right amount of heat should be at medium-high, but as soon as the popping starts, it’s time to put the heat on medium-low. Turning the heat lower will allow those kernels not yet exposed to the heat to catch up to those already popping. 

  1. Popcorn-making can be a good money-making business.

Because many people love their popcorns given the right location and right recipe, it can be a good money-making gig. All you have to have is a good quality commercial popcorn machine and popcorn- making is a breeze. In a review by Regina Braun, the Paragon Theater Pop 12 Ounce is the best for beginners. With high- functionality minus the bulky size, this baby is a must-have.

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